The Mailbox Store is a three generation family operated business committed to providing quality products and services at competitive prices. We continually strive to improve our selection of products offered and eagerly welcome customer feedback regarding our website.

You may contact us by phone or email as follows:

1-800-392-8234
1-909-592-9229
16431 Harbour Lane
Huntington Beach, CA 92649
info@themailboxstore.com

TERMS AND CONDITIONS

Low Price Guarantee

We continually strive to offer the best prices available to our customers and while we make frequent surveys of the web to insure that we are offering competitive prices we sometimes miss one. If you provide us with the item description and retailer information we will meet or beat their price. The price must be a "legitimate" total including all shipping and handling fees for an in-stock item.

Return Policy

Products may be returned within 30 days of receipt provided they are in new original condition and returned in original packaging. You must first contact our office to receive an RGA (returned goods authorization) number and instructions for shipping. Refunds will be made upon receipt and inspection of the items. The customer is responsible for shipping to and from our location including items sold with free shipping. Some of our products are drop shipped from the manufacturer but must be returned to our location unless otherwise instructed. Due to the personalization of the items, custom orders such as address plaques, labels or customized mailboxes are not returnable unless damaged and cannot be cancelled once processed. Most items are subject to a 15-25% restocking charge.

Please contact our office within 10 days of receiving a damaged shipment. It is the customer's responsibility to note any obvious damage when signing for and taking possession of the package(s). Items must be in otherwise new, unused condition complete with the original packaging. It is the customer's responsibility to inspect items when removed from packaging.

Shipping

All shipping charges including all offers of free shipping are based on shipments to the continental United States only and do not include Alaska, Hawaii or Puerto Rico. For shipping quotes outside the continental United States please contact our office.

Images

While we make every attempt to provide quality images that reasonably represent mailbox colors, please keep in mind that actual colors may vary. If you're attempting to achieve an exact color match please contact our office for information. Column images depict masonry columns and mailboxes. Masonry columns are not included and are not sold by The Mailbox Store. The listings are for the mailboxes only.

Custom Hand Made Products

Custom hand made products, while manufactured to the highest standards are inherently not "perfect" machine made products. Slight variations between items may occur. The hand made quality is what sets them apart from assembly line products.

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